Shipping policy

Thank you for shopping with NUVORI. Every piece is personalized and made to order, so please review our processing and shipping details below.

Order Processing
Because each NUVORI piece is custom made to order, please allow 10 business days for production and quality control before your order ships. Personalized details, special requests, or peak periods (holidays and sales) may extend this slightly. Processing time is separate from shipping transit time. Please note that expedited shipping reduces transit time only and does not expedite production time.

Shipping Options & Rates
We offer free Standard shipping on all orders, with faster options available at checkout:

  • Standard — Free
  • Expedited — $12
  • Express — $17

Exact rates and estimated delivery dates are calculated and displayed at checkout based on your address and the option you select. We ship using USPS, FedEx, and UPS.

Estimated Delivery
Your total delivery time = processing time (10 business days) + transit time for the shipping method you choose. Standard shipping takes 3–5 business days, expedited shipping takes 2 business days, and express shipping takes 1 business day. Estimated delivery dates are shown at checkout and in your order confirmation email. All timeframes are in business days and exclude weekends and holidays.

Order Tracking
Once your order ships, you'll receive a Shipping Confirmation email with your tracking number, and you can check your order status anytime by logging into your account. Please allow up to 48 hours for tracking to begin updating.

International Shipping

NUVORI currently ships to the following destinations:

  • North America: Canada, Mexico, and the United States
  • Europe: Austria, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, the Netherlands, Norway, Poland, Slovakia, Slovenia, Sweden, and the United Kingdom
  • Oceania: Australia and New Zealand
  • Asia: Cambodia, Hong Kong, Japan, Macau, Singapore, South Korea, and Taiwan

 Please note that international orders may be subject to customs duties, import taxes, and fees charged by the destination country. These charges are set by your local customs authority, are the responsibility of the recipient, and are not included in your order total or shipping cost. We recommend checking with your country's customs office before ordering. International delivery times vary by destination and are estimated at checkout.

P.O. Boxes, APO & FPO
We ship to P.O. boxes and APO/FPO addresses via Standard shipping. Please allow additional delivery time for these and other remote locations.

Address Accuracy
Please double-check your shipping address at checkout. We can't redirect a package once it has shipped and aren't responsible for orders sent to an incorrectly entered address. If your order hasn't shipped yet, contact us right away and we'll do our best to update it.

Lost, Delayed, or Damaged Packages
If your order is delayed, shows delivered but hasn't arrived, or arrives damaged, contact us at support@nuvorijewelry.com and we'll send a replacement or refund depending on the issue. For a package marked delivered, please check with household members and neighbors and allow up to 36 hours, as carriers sometimes scan early.

Questions?
Reach us anytime at support@nuvorijewelry.com and our team will be happy to help.