Refund policy

Returns & Exchanges

We want you to love your NUVORI piece. We offer a 100-day return policy for all orders  — meaning you have 100 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@nuvorijewelry.com. Returns must be sent to:
NV Shipping
3465 Fort Meade Rd, STE 367
Laurel, MD 20724

Please contact us before initiating a return. Our team will review your request, confirm whether the item is eligible for return, and provide the correct return instructions. Customers are responsible for return shipping costs.

Personalized & custom items
Because personalized and engraved pieces are made uniquely for you, they can't be refunded, but they are eligible for exchange or store credit within the return window. Defective or damaged personalized items are covered under our warranty (see Damages & issues).

Damages & issues
Please inspect your order on delivery and contact us immediately if your item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right with a free replacement or refund.

Non-returnable items
Sale items and gift cards cannot be returned. Personalized/custom items follow the exchange or store-credit terms above. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new piece. For personalized items, contact us and we'll arrange an exchange or store credit.

European Union / UK 14-day cooling-off period
Notwithstanding the above, if merchandise is being shipped into the European Union (or the United Kingdom), you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging — and you'll need the receipt or proof of purchase. Please note this statutory cooling-off right does not apply to custom-made or personalized items, which are exempt under EU/UK law.

Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 5 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 12 business days have passed since we approved your return, please contact us at support@nuvorijewelry.com.